BEYL\u0130KD\u00dcZ\u00dc BELED\u0130YES\u0130 VATANDA\u015eLARLA S\u00dcREKL\u0130 \u0130LET\u0130\u015e\u0130MDE<\/strong><\/p>\n \u00a0<\/strong><\/p>\n BEYL\u0130KD\u00dcZ\u00dc\u2019NDE \u00c7A\u011eRILAR CEVAPSIZ, SORUNLAR \u00c7\u00d6Z\u00dcMS\u00dcZ KALMIYOR<\/strong><\/p>\n \u00a0<\/strong><\/p>\n Ya\u015fam kalitesi y\u00fcksek, modern ve daha mutlu bir kent i\u00e7in kat\u0131l\u0131mc\u0131, \u015feffaf belediyecilik anlay\u0131\u015f\u0131yla vatanda\u015flar\u0131n istek ve \u00f6nerilerini dikkate alarak hizmet veren Beylikd\u00fcz\u00fc Belediyesi; \u00c7a\u011fr\u0131 Merkezi, \u00c7\u00f6z\u00fcm Merkezleri, sosyal medya \u00fczerinden gelen istek, \u015fikayet ve \u00f6nerileri ilgili m\u00fcd\u00fcrl\u00fcklere iletip hem vatanda\u015flar\u0131n hizmete ula\u015fmas\u0131n\u0131 kolayla\u015ft\u0131r\u0131yor hem de sorular\u0131na cevap, sorunlar\u0131na \u00e7\u00f6z\u00fcm oluyor. <\/strong><\/p>\n \u00a0<\/strong><\/p>\n Beylikd\u00fcz\u00fc Belediyesi, hizmet kalitesiyle fark yaratmaya devam ediyor. 444 09 39 numaral\u0131 \u00c7a\u011fr\u0131 Merkezi, muhtarl\u0131k binalar\u0131n\u0131n i\u00e7inde konu\u015fland\u0131r\u0131lan \u00c7\u00f6z\u00fcm Merkezleri, Beylikd\u00fcz\u00fc Belediyesi\u2019ne ait resmi sosyal medya hesaplar\u0131, Beylikd\u00fcz\u00fc Belediye Ba\u015fkan\u0131 Mehmet Murat \u00c7al\u0131k\u2019\u0131n ki\u015fisel sosyal medya hesaplar\u0131 \u00fczerinden s\u00fcrekli vatanda\u015flarla ileti\u015fim halinde olan Beylikd\u00fcz\u00fc Belediyesi, vatanda\u015flar\u0131n her t\u00fcrl\u00fc \u00f6neri, \u015fikayet ve isteklerini ilgili m\u00fcd\u00fcrl\u00fcklere ve yetkililere ileterek h\u0131zl\u0131ca \u00e7\u00f6z\u00fcm buluyor.<\/p>\n <\/p>\n \u00c7\u00f6z\u00fcm, Bir Telefon Kadar Yak\u0131n\u0131n\u0131zda<\/strong><\/p>\n \u00a0<\/strong><\/p>\n K\u00fclt\u00fcr \u0130\u015fleri M\u00fcd\u00fcrl\u00fc\u011f\u00fc b\u00fcnyesinde faaliyet g\u00f6steren ve Beylikd\u00fcz\u00fc\u2019ndeki vatanda\u015flar\u0131n Belediye ile ileti\u015fim kurmak i\u00e7in en \u00e7ok tercih ettikleri platform olan Beylikd\u00fcz\u00fc Belediyesi \u00c7a\u011fr\u0131 Merkezi bayram tatil demeden sorunlar\u0131n \u00e7\u00f6z\u00fcm\u00fc ve taleplerin yerine getirilmesi i\u00e7in g\u00f6rev ba\u015f\u0131nda. 2019\u2019un ilk sekiz ay\u0131nda \u00e7a\u011fr\u0131 merkezine gelen 11 bin 865 m\u00fcracat\u0131n 11 bin 295\u2019i olumlu sonu\u00e7land\u0131rarak m\u00fcracatlarda y\u00fczde 95\u2019lik bir ba\u015far\u0131 yakalayan \u00c7a\u011fr\u0131 Merkezi, vatanda\u015flar\u0131n sorunlar\u0131n\u0131 h\u0131zl\u0131ca \u00e7\u00f6zebildi\u011fi bir birim olarak dikkat \u00e7ekiyor. Vatanda\u015flarla belediye aras\u0131nda bir ileti\u015fim k\u00f6pr\u00fcs\u00fc kuran \u00c7a\u011fr\u0131 Merkezi\u2019ne y\u0131ll\u0131k ortalama 270 bin, ayl\u0131k 21 bin 500, g\u00fcnl\u00fck ise 900 \u00e7a\u011fr\u0131 geliyor. \u00c7a\u011fr\u0131 Merkezi\u2019nde, vatanda\u015flardan gelen her t\u00fcrl\u00fc istek, \u015fikayet ve \u00f6neri, kay\u0131t alt\u0131na al\u0131narak ilgili m\u00fcd\u00fcrl\u00fcklere iletiliyor. \u0130lgili mercilere iletilen her konu, \u00e7a\u011fr\u0131 merkezi personelleri taraf\u0131ndan takip ediliyor ve sonu\u00e7lanmas\u0131 durumunda vatanda\u015flara k\u0131sa mesaj ya da telefon arac\u0131l\u0131\u011f\u0131yla geri d\u00f6n\u00fc\u015f sa\u011flan\u0131yor.<\/p>\n \u00a0<\/strong><\/p>\n \u00c7\u00f6z\u00fcm Merkezleri\u2019nde \u0130lgili Hizmet, H\u0131zl\u0131 \u00c7\u00f6z\u00fcm<\/strong><\/p>\n \u00a0<\/strong><\/p>\n Beylikd\u00fcz\u00fc\u2019ndeki vatanda\u015flar, istek ve \u00f6nerilerini, Beylikd\u00fcz\u00fc Belediyesi\u2019nin muhtarl\u0131k binalar\u0131 i\u00e7erisinde hayata ge\u00e7irdi\u011fi, T\u00fcrkiye\u2019ye \u00f6rnek olan ve vatanda\u015fla Belediye aras\u0131ndaki ileti\u015fimi g\u00fc\u00e7lendiren \u00c7\u00f6z\u00fcm Merkezleri arac\u0131l\u0131\u011f\u0131yla da belediye yetkililerine iletebiliyorlar. Y\u00fcz y\u00fcze ileti\u015fimin hakim oldu\u011fu \u00c7\u00f6z\u00fcm Merkezleri\u2019nde g\u00f6rev yapan belediye g\u00f6revlileri, vatanda\u015flar\u0131n istek ve \u00f6nerilerini, Beylikd\u00fcz\u00fc Belediyesi \u00c7a\u011fr\u0131 Merkezi sistemine girerek ilgili m\u00fcd\u00fcrl\u00fcklere sevkini sa\u011fl\u0131yor. Vatanda\u015flar\u0131n belediye ile ilgili olmayan talepleri i\u00e7in ise ilgili kamu kurumlar\u0131yla irtibata ge\u00e7ilerek vatanda\u015flar\u0131n talepleri kurumlara iletiliyor.<\/p>\n <\/p>\n Sosyal Medya Aktif \u015eekilde Kullan\u0131l\u0131yor<\/strong><\/p>\n <\/p>\n Beylikd\u00fcz\u00fc Belediyesi, hayat\u0131n onlineda akt\u0131\u011f\u0131, geli\u015fen ve de\u011fi\u015fen sosyal medya platformlar\u0131n\u0131 aktif \u015fekilde kullan\u0131yor. Beylikd\u00fcz\u00fc Belediyesi resmi sosyal medya hesaplar\u0131na ve Beylikd\u00fcz\u00fc Belediye Ba\u015fkan\u0131 Mehmet Murat \u00c7al\u0131k\u2019\u0131n ki\u015fisel sosyal medya hesaplar\u0131na gelen mesajlar\u0131 ciddiyetle inceleyen sosyal medya g\u00f6revlileri, gerekli kontrolleri sa\u011flay\u0131p vatanda\u015flar\u0131n istek ve \u00f6nerilerini ilgili m\u00fcd\u00fcrl\u00fcklere iletip an\u0131nda sonu\u00e7 al\u0131yor.<\/p>\n","protected":false},"excerpt":{"rendered":" BEYL\u0130KD\u00dcZ\u00dc BELED\u0130YES\u0130 VATANDA\u015eLARLA S\u00dcREKL\u0130 \u0130LET\u0130\u015e\u0130MDE \u00a0 BEYL\u0130KD\u00dcZ\u00dc\u2019NDE \u00c7A\u011eRILAR CEVAPSIZ, SORUNLAR \u00c7\u00d6Z\u00dcMS\u00dcZ KALMIYOR \u00a0 Ya\u015fam kalitesi y\u00fcksek, modern ve daha mutlu bir kent i\u00e7in kat\u0131l\u0131mc\u0131, \u015feffaf belediyecilik anlay\u0131\u015f\u0131yla vatanda\u015flar\u0131n istek ve \u00f6nerilerini dikkate alarak hizmet veren Beylikd\u00fcz\u00fc Belediyesi; \u00c7a\u011fr\u0131 Merkezi, \u00c7\u00f6z\u00fcm Merkezleri, sosyal medya \u00fczerinden gelen istek, \u015fikayet ve \u00f6nerileri ilgili m\u00fcd\u00fcrl\u00fcklere iletip hem vatanda\u015flar\u0131n hizmete […]<\/p>\n","protected":false},"author":1,"featured_media":3851,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0},"categories":[1,557],"tags":[541,544],"_links":{"self":[{"href":"https:\/\/beylikduzu.com.tr\/wp-json\/wp\/v2\/posts\/3850"}],"collection":[{"href":"https:\/\/beylikduzu.com.tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/beylikduzu.com.tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/beylikduzu.com.tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/beylikduzu.com.tr\/wp-json\/wp\/v2\/comments?post=3850"}],"version-history":[{"count":1,"href":"https:\/\/beylikduzu.com.tr\/wp-json\/wp\/v2\/posts\/3850\/revisions"}],"predecessor-version":[{"id":3852,"href":"https:\/\/beylikduzu.com.tr\/wp-json\/wp\/v2\/posts\/3850\/revisions\/3852"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/beylikduzu.com.tr\/wp-json\/wp\/v2\/media\/3851"}],"wp:attachment":[{"href":"https:\/\/beylikduzu.com.tr\/wp-json\/wp\/v2\/media?parent=3850"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/beylikduzu.com.tr\/wp-json\/wp\/v2\/categories?post=3850"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/beylikduzu.com.tr\/wp-json\/wp\/v2\/tags?post=3850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}